Let's get you up and running at your full potential...
Getting started
Get connected and stream to your hearts content
Troubleshooting
Having some issues? It's best to follow these tips and tricks to get optimal speeds
Billing and payments
Ensure you're all setup so there's no need to worry
Upgrade your package
Looking to improve your speeds? Take your streaming to the next level
Cancellation
Thinking of cancelling? Our team can give you a hand
Getting in touch
Our superhero team are here to help! Let us know how we can be of assistance
Help and advice
Getting in touch couldn't be easier. After all, we'd like to get you up and running with your superfast broadband as quick as you do. To make it a smooth start up, take a look as these FAQs which we received recently...
Will I need to expect slower speeds during peak times?
We love broadband especially superfast full fibre, so if your surfing the web, downloading the latest box set or gaming with mates, we will never throttle your speeds - it's a promise!
How reliable is your broadband?
Our fibre-optic cables are designed to have a 99.9% uptime to ensure you stay online, enjoying super speeeee-dy broadband around the clock. Surfing, Streaming or binge watching the latest box set our broadband is more reliable than a labrador!
You don't currently cover my area - will you in the future?
Really? We don't cover you already??? Our network coverage is MAAAAHOOOOSIVE and we're planning to connect more homes across the country than any other broadband provider. So, if we can't connect you just yet, don't fret - we will be doing very soon!
Stay tuned - we're on our way to you!
How can I set my package to auto-renew?
When you join the BeeBu family, your contract will be for a fixed time - normally 24 months. So, you have nothing to do other than sit back and enjoy super speeeee-dy broadband for 23 months, and then don't worry we'll be in touch with another great offer as we know you'll be soooooo happy and want to stay with us forever!
Don't forget, if you're in a contract with us, we'll smother you with love, and stay tuned for cheeky little voucher codes and benefits when you share BeeBu with your friends and family too.
Of course if you do need to chat to our lovely team, then give us a buzz or drop us a WhatsApp 03330 044 466.
Previously started an order?
If you've already checked your postcode but not had time to finish ordering, sometimes cookies get in the way and cause issues when you want to try and complete your journey - pesky cookies! Not a problem - simply follow these steps to refresh and we'll get you speeeeeding along on your way to completing your BeeBu sign-up.
1. Settings
2. Privacy and security
3. Delete browsing data
4. If you're only looking to delete cookies, select cookies then press 'Delete data'
What format is the router/hub password?
Our hub passwords are always a combination of capital letters and numbers only - keeping it simple. You'll not need to worry about figuring out your otherwise complicated passwords that you'll never remember!
My broadband's not working...
If you're having issues with your broadband, a simple on-and-off-again reboot of your router and optical network terminal (ONT) can fix a multitude of issues. Here's how to reboot your BeeBu service.
Turn off the ONT (optical network terminal) and your BeeBu Router.
After 20 seconds, turn on the ONT and look for two green lights on the right-hand side.
After a further 2 minutes, turn on your BeeBu router.
Allow up to 5 minutes for the router to fully connect.
This should get your broadband back up and running. If you're still having problems, please log onto your customer portal, https://my.beebu.co.uk/login and chat to our team - we'll aim to get you back online faster than a fast thing.
Can I use my own router?
YES, that's totally fine. We'll still send you a Beebu router in case you need it at a later stage. Just please note that we can only provide support on BeeBu routers. We will always send you a BeeBu router - even if you have opted to use your own kit. If you run into issues with your router or decide to swap over, then you can always just plug ours in and you're good to go.