Accessibility
If you find it difficult to access any of our services due to a disability or personal situation we may be able to make some adjustments to help you manage your account.
Carers
If you support someone who is older, has a physical or mental illness or is disabled and want to help them manage their account, it’s important to understand what we can help you with. If you want to make a change or access information on the account holder’s behalf, we will need the account holder to authorise us to speak to you on the call.
Power of Attorney and Deputyship
If you already have a Power of Attorney, Deputyship or similar, on behalf of a customer, we can record this on the customer’s account. If you need to close an account for someone with a terminal illness, a power of attorney is not required.
Visual Support
Accessible Formats
If you have problems viewing any of your documents or communications, we can provide them in alternative formats. We support Braille, coloured paper (in pale blue, pale yellow and pale pink), large print or audio. If you'd like this service, just contact us and let us know.
Directory Enquiries
If you're unable to read or hold a telephone directory due to illness or disability, you can apply for free directory assistance and information by calling BT Directory Assistance on 195.
Accessible Devices
We only provide broadband services, however for more information on Accessible Devices with features and settings to suit the individual needs of customers we would recommend the Global Accessibility Reporting Initiative (GARI).
Repairing equipment
Spot an issue? We can help you fix it and return it as quickly as we can. It is important that you have equipment that is working properly, so get in touch with us via call or email and we will get you sorted.
Emergency services
You can always get in touch with the emergency services for assistance from a British Sign Language interpreter via the 999 BSL website.
Audio Support
Relay UK
If you're deaf, hard of hearing or speech impaired, you can use Relay UK to make calls. A trained BT relay assistant will read out your message to the person you're calling, and type out their reply for you to read. You can use Relay UK through the Relay UK app or through a text phone. If you're using the app, you can connect to calls by selecting one of the three options: Type & Read, Speak & Read or Type & Hear.
Directory Enquiries
If you're unable to read or hold a telephone directory due to illness or disability, you can apply for free directory assistance and information by calling BT Directory Assistance on 195.
Accessible Devices
We only provide broadband services, however for more information on Accessible Devices with features and settings to suit the individual needs of customers we would recommend the Global Accessibility Reporting Initiative (GARI).
Repairing equipment
Spot an issue? We can help you fix it and return it as quickly as we can. It is important that you have equipment that is working properly, so get in touch with us via call or email and we will get you sorted.
BSL Emergency Services
If you're a British Sign Language (BSL) user, you can get in touch with the emergency services for assistance from a British Sign Language interpreter by calling 999 or visiting their website. https://999bsl.co.uk/
More help provided for you
Problems paying your bill
Our experts are dedicated to providing support if you are struggling to pay your bills. Please get in touch on 0333 0044 466.
Bereavement
Our experts are dedicated to supporting bereaving customers and those who have been diagnosed with a terminal illness. We can cease the account or arrange to transfer the whole account into someone else's name.
Victim of fraud or crime
If someone you don't know has been trying to access your account or your personal information, we can help you resolve this and prevent future risks by showing you how you can report an issue and protect yourself.
Website accessibility
We are working hard on making our services accessible. If you encounter any accessibility issues with our website or digital services please email hello@beebu.co.uk and let us know.
Visit our HQ
Visiting our HQ is another option if you require additional support. Fareham based, our HQ is fully equipped and accessible to everyone. Our Address is: 1 Barnes Wallis Road, Fareham, Hampshire, PO15 5UA
Relay UK
If you're deaf, hard of hearing or speech impaired, you can use Relay UK to make calls. A trained BT relay assistant will read out your message to the person you're calling, and type out their reply for you to read. You can use Relay UK through the Relay UK app or through a text phone. If you're using the app, you can connect to calls by selecting one of the three options: Type & Read, Speak & Read or Type & Hear.
BSL Emergency Services
If you're a British Sign Language (BSL) user, you can get in touch with the emergency services for assistance from a British Sign Language interpreter by calling 999 or visiting their website. https://999bsl.co.uk/