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Monday - Friday: 09:00 - 17:30hrs
Service Update
Current Status: All good to go.
Opening Hours: Our normal working hours are:
Monday - Friday: 09:00 - 17:30hrs
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1 Barnes Wallis Rd
Fareham
Hampshire
PO15 5UA
Help and advice
Considering switching your home broadband to BeeBu - or maybe you're already onboard and might have a question. Check out our FAQ's, help and advice, and remember we're here to help!
You don't currently cover my area - will you in the future?
Really? We don't cover you already??? Our network coverage is MAAAAHOOOOSIVE and we're planning to connect more homes across the country than any other broadband provider. So, if we can't connect you just yet, don't fret - we will be doing very soon!
Stay tuned - we're on our way to you!
How do I know if my home is compatible for BeeBu broadband?
We do all the techy checky bit for you - simply pop in your postcode to our fab availability checker and we'll let you know. More and more homes are full fibre ready so what are you waiting for, let's get started.
What is the installation process like?
How long is a piece of string - or should we say fibre cable? There are quite a few options here - but we like to keep it simple.
If you already have a full fibre connection, then it's super simple. Sign up with BeeBu, we send you a router and you can plug it in and get going.
If we need to connect fibre to your property, then we will have a technie wizard pop out to your house. You'll need to be on hand as they will need to have to come in and sometimes they have to drill a hole. But don't worry, no matter what your install process we know what you need before the day and we'll let you know exactly what the plan is -after all, no one likes surprises.
Our Network techies are super clever, no matter what they are doing, they'll always tidy up and be polite - especially Dave, he loves a cup of tea and choccy bickie whilst he's working.
Will the router be able to reach from corner to corner within my home?
OK we're smart and our routers are brilliant (Pro Wi-Fi 6 if you want the techni blurb) and in most houses they will give you enough beefy broadband to cover the lot!!! But, if you want to extend Wi-Fi to your garden or have lots of block walls in your home, then you might need one of our extenders to boost coverage. Why not give our router a go first and then you can always add a extender later on if you really need it.
Already got extenders? This still might not mean you need them with our router as it's clearly been working out at the gym and reaches parts of the house that no other router has ever reached. So give it a go first - you might be surprised - it might be small, but it's really smart and super powerful. Our techie wizards will always say check out our installation guide for perfect router placement too for max coverage.
Will I need to expect slower speeds during peak times?
We love broadband especially superfast full fibre, so if your surfing the web, downloading the latest box set or gaming with mates, we will never throttle your speeds - it's a promise!