We really do care
We put our customers at the heart of everything we do. We want you to enjoy being part of the Beebu family so we’ll do everything we can to make that happen.
What to do if you are unhappy
If you're unhappy then talking to us is important as it gives us the opportunity to put things right. We are dedicated to resolving any customer issues swiftly and satisfactorily. Please ensure you include your contact details when you write to us so we can fix your problem efficiently and effectively.
We will endeavour to respond to your issue within 48 hours. Further investigation may be required, and we will aim to resolve your problem within 3 working days. If your query is complex we may take longer, however, we will keep you informed every step of the way.
You can make your complaint in the following ways:
0330 019 5989
Write to us
Customer Services Manager
1 Barnes Wallis Road
If you find our conclusion unsatisfactory you can contact the regulatory bodies who will consider your complaint.
Beebu is an independent telecommunications provider and are therefore bound to work within the regulations as applied by Ofcom. It is our practice to try and go above beyond these legal requirements as we aim to only operate under the best practices and highest level of customer communications. General Condition 23 is the Ofcom document which telecom companies are regulated by for the purpose of marketing and selling.